Common questions
We ship to most countries. You should, however, make yourself familiar with your specific country’s laws and regulations in order to avoid disappointment.
You will receive an email with tracking details when your order has been processed and shipped.
Yes, please send an e-mail to [email protected] or contact us on Facebook chat within 1-2 hours of placing your order if you wish to modify or cancel your order. Your order can only be modified or canceled if it hasn’t been shipped yet. Our support team will assist you in modifying or canceling your order and issuing a refund where necessary.
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Payment
We currently have a few payment options available
All prices on our website are shown in USD.
Please make sure that the billing address you have entered matches with what your bank has on record. If you continue to have difficulty, please contact us at [email protected] we will be glad to help you out.
Please check your spam folder. Our emails will occasionally go to your spam folder because they are automatically sent. If you cannot locate the confirmation, please send us an email and we will get back to you as soon as possible.
Shipping
Once your order is placed and processed, it will ship within 24-48 hours excluding weekends and holidays. If a product is out of stock causing a delay, we will notify you by email when to expect your order to ship. International shipping varies. Please note that once your order has shipped from our facility, we have no control over any type of delays, so we are unable to guarantee the exact time of arrival. Tracking info can take a couple of days to update.
Yes, we offer free shipping on orders over $300
Tracking for internationally shipped packages may indeed take 2-3 weeks to update. Local post processing can be slow sometimes. If your package gets lost/seized/damaged, we would happily send a replacement free of charge or issue a refund.
There are a few possibilities if the tracking says delivered but you have not received the package.
It’s possible the package was received by someone else. Check if your neighbor, a front desk, receptionist, mailroom, doorman or colleague received the package. Couriers also sometimes drop off packages at the wrong address, street or mailbox. We also recommend reaching out to your post office to find out if they have any information.
We recommend waiting a couple of days for the package to turn up, usually, a neighbor or colleague has it. If it never turns up, please get in touch with us so that we can investigate from our side and help you out.
Customs need time to do their work, it can take a couple of days up to a couple of weeks for customs to complete the process, which is outside of our control. If the package wasn’t cleared at customs, you would receive a letter. We provide a delivery guarantee, so not to worry. If your package gets confiscated, you can request either a refund or for your package to be reshipped free of charge.
We provide a delivery guarantee, if your package gets confiscated, you can request a refund or for your package to be reshipped free of charge.
Yes. Kindly reach out to us with photographic evidence so that we can offer a refund or reship your product.
Most deliveries do not require a signature, however, this is dependent on the shipping carrier and shipping method.
We currently use USPS, UPS, and FedEx.
Yes, we do ship to P.O. boxes.
Unfortunately not.
Orders
We handle refunds and returns on a case-by-case basis, please contact us at [email protected] or contact us via Facebook chat so that we can assist you.
You can reach out to us at [email protected] or on Facebook chat to confirm if your order has been received.
Yes, please send an e-mail to [email protected] or contact us on Facebook chat within 1-2 hours of placing your order if you wish to modify or cancel your order. Your order can only be modified or canceled if it hasn’t been shipped yet. Our support team will assist you in modifying or canceling your order and issuing a refund where necessary.
You will receive an email with tracking details when your order has been processed and shipped.
Please contact us immediately at [email protected] or via Facebook chat. Once your claim is verified, we will ship the correct item(s).
Please check your spam folder. Our emails will occasionally go to your spam folder because they are automatically sent. If you cannot locate the confirmation, please send us an email and we will get back to you as soon as possible.
Sign up for our newsletter to stay up to date with our products and gain access to discount coupon codes.
Most deliveries do not require a signature, however, this is dependent on the shipping carrier and shipping method.
Product
All our products undergo blind and independent 3rd party testing by one of the most capable and reputable test centers in the United States.
Unlike most other research chemical suppliers, we test all our products for the right chemical structure, purity and concentration of the active ingredients that go into our solutions.
Full documentation for each product and batch is available including IR, GC-MS, LC-MS and HLPC.
Yes, that’s right, we provide FULL raw 3rd party test data, not just a COA!
Yes, you can download the test report of all products on the relevant product page. We also batch code all our solutions and powders so you can look at the specific test report that belongs to your product.
Absolutely not. Everything sold by Chemyo is strictly intended for laboratory research. Please familiarize yourself with our Terms and Conditions.
Temporary temperature changes will not affect the integrity of our products. Your products should be stored at room temperature, preferably out of direct sunlight.
Your product should be stored at room temperature, preferably not in direct sunlight.
We guarantee 24 months after MFG.